Epicor CRM solution leverages Web services technologies

Tuesday, 12 July 2005

Epicor has announced the availability of the new version of their CRM solution Clientele Customer Support 8.1, which utilises the Microsoft Visual Studio .NET integrated development environment for its customisation.

By building the Clientele Software Development Kit on top of Visual Studio .NET, customers, partners, and consultants can modify Clientele Customer Support quickly and easily, promoting a faster return on investment and a lower total cost of ownership. Clientele Customer Support 8.1 is expected to be generally available to customers later in February, with Epicor planning to support the upcoming release of Visual Studio .NET 2003 with a currently scheduled update by Summer 2003.

Clientele Customer Support is a complete call management solution for supporting external customers. This latest release builds on the functionality of Clientele Customer Support 8.0, which hit the market last summer as one of the first CRM solutions architected for the Microsoft .NET Framework. By integrating with Microsoft Visual Studio .NET 2003, the only development environment built from the ground up for XML Web services, Clientele Customer Support 8.1 provides an object-oriented customisation model that allows updates to forms, datasets, Web services and server business logic to be made quickly and easily from one location.

By putting to work the ease of use and flexibility of the .NET Framework and Visual Studio .NET, Clientele Customer Support meets the business requirements critical to small and midsize enterprises looking to integrate CRM solutions. www.epicor.com

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