Web solution aids critical timed distribution

Wednesday, 25 February 2009

NetDespatch web solutions are being used by wound care specialists ZooBiotic following a major contract with APC Overnight for fully traceable, timed UK-wide  deliveries of its medical dressings.

ZooBiotic's Sage production and accounting  system links directly to the online APC Overnight shipping and tracking system  with bookings and manifests transferred in real time using the advanced  NetDespatch web service.  This seamless integration provides essential  end-to-end traceability of all ZooBiotic's products with the aid of bar code  shipping labels generated automatically by the system.

ZooBiotic's  products have limited shelf life and therefore must arrive on time for immediate  use by doctors and patients. As the labels are scanned at each point of the  parcel's journey - from collection, out to the APC Overnight hub, onto the  customer's local depot and finally on delivery to the customer - ZooBiotic has  full traceability of its products. This is further supported by electronic  signature capture with the customer signing for Proof of Delivery on the  delivery driver's PDA, which is then transmitted wirelessly back to the  system.

"It is imperative that we get our special medical dressings  to the customer on time. This is particularly important for medical  professionals who have scheduled appointments for treating their patients.  Traceability is a key requirement for us. We are shipping short life medical  supplies and so we need to know that deliveries are progressing as expected.  With the online NetDespatch
system we can see instantly where our consignments  are at any time as well as having Proof of Delivery from the customer," says  Johanna Bennett, ZooBiotic's Office Manager.

"We can never be late  with our deliveries and we are very pleased to say that APC Overnight has proven  to be extremely reliable. APC Overnight treats us as a major customer and for  the local depot we are a big client and they are therefore extremely attentive  to our needs," continues Bennett.

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