Bond International improve customer service and cost-efficiency of delivery operation with VSc Solutions

Bond International has selected the Route Compliance system from VSc Solutions to monitor and manage its tyre delivery operation from 4 UK distribution centres to their customers nationwide.

Bond International is a national wholesale tyre distributor who supply millions of tyres each year to leading tyre retailing companies across the UK. They make in excess of 1000 deliveries per day with a fleet of 93 vehicles.

As part of a continuous improvement strategy, Bond International wanted to improve and maintain delivery service levels while minimising operational costs.

The Route Compliance system from VSc Solutions gives them complete visibility of where vehicles are against their planned routes. It enables them to monitor and react to delivery and operational issues as they arise rather than at the end of the day. Real-time GPS location of vehicles is provided by the in-vehicle telematics box and the Route Compliance system provides reporting, monitoring and exception alerting based upon delivery schedule information. Automated reports include route exception analysis, turnaround and delivery time analysis and driver debriefs which provide full analysis of the driver working day as soon as they return to base.

Having access to real-time location information allows Bond International to offer a more pro-active customer service. The system is integrated with their back office system so that any authorised user back at base can see the status of each consignment.

Mike Bond, Transport Director at Bond International, explains: “We now know exactly where vehicles are and where they should be. The system clearly highlights where drivers are not sticking to the planned route and how long they are spending at each customer site. The reporting information provided by the system helps to identify where potential efficiencies can be made to improve service levels, reduce operational costs, minimise fuel usage and environmental impact and maximise driver utilisation. We can more quickly respond to customer delivery queries - having information immediately to hand to more accurately predict exact delivery times or if there has been a delay and let the customer know without having to make calls to drivers for updates. Being able to track vehicles in real-time also brings an added level of security to the business and its assets.”