CRM and Service Management
CRM Software companies, articles and exhibitions. Customer Relationship Management is the generic term for software that helps companies to maintain and improve the quality of their relationships with customers. By storing information about customers and prospective customers centrally, and distributing that information to all departments, all company representatives are able to see a complete view of the customer, irrespective of their particular role. CRM software remains a challenging application to implement.
Looking for CRM software?
CRM requires top level management commitment, the involvement of personnel from all functional areas in the implementation team, step-by-step rather than “Big Bang” implementation and plenty of patience all round – successful CRM software implementation takes time and supplier selection is crucial.
CRM systems can be used to create, assign and manage requests made by customers, such as call center software which helps direct customers to agents. CRM software can also be used to identify and reward loyal customers over a period of time.
Browse CRM Software Directory
Our unified system enables manufacturers and construction businesses to drive down costs and increase efficiency. Access SupplyChain solutions manage the entire supply chain from procurement to planning to production and warehousing. Access finance solutions enable access to consolidated, accurate data with extensive reporting & analysis capabilities.
A Microsoft Gold Partner, Azzure IT is a specialist ERP solution provider with over 20 years’ experience delivering software solutions to small and medium sized businesses. Specialising in end-to-end Microsoft Dynamics-based IT solutions, Azzure IT helps businesses improve efficiency and productivity in a wide range of industries.
Constructa developed by Castle Computer Services is built on a Microsoft Dynamics NAV platform tailored to the Construction industry.It can handle large numbers of construction projects simultaneously and ensure efficient purchase of materials, plant and labour to deliver high levels of value to your business.
Epicor Software Corporation is a global leader delivering inspired business software solutions to the manufacturing, distribution, retail and services industries. With over 40 years of experience serving small, midmarket and larger enterprises, Epicor has more than 20,000 customers in over 150 countries.
IFS™ is a globally recognised leader in developing and delivering business software for enterprise resource planning (ERP), enterprise asset management (EAM) and enterprise service management (ESM). IFS brings customers in targeted sectors closer to their business, helps them be more agile and enables them to profit from change.
M-hance is a Microsoft ERP and CRM Gold Partner with over 20 years’ experience in delivering value to Distribution and Manufacturing customers. As a Microsoft Development partner, we ‘m-hance’ Microsoft Dynamics through integrated, industry specific functionality, supporting customers to streamline processes, improve efficiencies, maximise margins and deliver excellent customer service.
Sapphire Systems is an established global provider of world-leading enterprise resource planning and financial management solutions, offering software, services and support to over 800 customers worldwide. The company is an SAP Gold Channel Partner and holds the title of Number One Partner for SAP Business One in the EMEA region.