CRM and Service Management
CRM Software companies, articles and exhibitions. Customer Relationship Management is the generic term for software that helps companies to maintain and improve the quality of their relationships with customers. By storing information about customers and prospective customers centrally, and distributing that information to all departments, all company representatives are able to see a complete view of the customer, irrespective of their particular role. CRM software remains a challenging application to implement.
Looking for CRM software?
CRM requires top level management commitment, the involvement of personnel from all functional areas in the implementation team, step-by-step rather than “Big Bang” implementation and plenty of patience all round – successful CRM software implementation takes time and supplier selection is crucial.
CRM systems can be used to create, assign and manage requests made by customers, such as call center software which helps direct customers to agents. CRM software can also be used to identify and reward loyal customers over a period of time.
Browse CRM Software Directory
Looking for best-of-breed software? Over 30,000 people rely on Access solutions every day to drive down cost and increase efficiency throughout their operations.
Access helps organisations improve performance, profitability and cost efficiency by delivering integrated organisation-wide solutions spanning manufacturing, warehouse management, service delivery, finance, HR and payroll, business intelligence, and document management.
Acuity Solutions are a top 5 Global Sage Business Partner and one of Sage’s Strategic Partners in the UK, with over 20 years experience in the Sage product marketplace.
Working closely with Sage, the UK’s leading supplier of business solutions, we are unique in that we are able to advise, deliver and support three of their premier ERP products – Sage 200, Sage 300 and Sage ERP X3.
Advanced is one of the largest software vendors in the UK providing leading integrated business applications and services that enable organisations to retain control, improve visibility and gain efficiencies whilst continually improving performance.
Advanced Business Solutions is a division of Advanced Computer Software Group Plc, a leading supplier of software and IT services to the health, care and business services sectors.
Causeway is the only global software provider that powers the design, build, operation and maintenance of the built environment.
Unlike other software companies, our products provide in-depth functionality at each stage of the process, helping our customers increase their delivery, profitability and environmental performance.
Exel Computer Systems plc, a UK software author, has been developing, implementing and supporting business software solutions since 1985. With hundreds of successful implementations and thousands of users around the world, Exel has a proven track record of working with some of the world’s most well-known organisations. In a constantly changing business environment Exel is a provider that you can trust, and with continual product investment, a company which will be around in the future.
A BUSINESS-FOCUSED SOFTWARE SUPPLIER AND DEVELOPER.
We specialise in delivering integrated business solutions including GREENTREE ERP, throughout the UK and pride ourself on the high level of support provided.
Since 1988 we have helped a wide range of companies implement professional software solutions in their businesses. This has allowed them to achieve measurable benefits and maximise the return on their investment.
IIS provide business management software, services and support to small and medium-sized enterprises. We specialise in supporting and developing SAP Business One – the market-leading ERP solution with over 34,000 customers worldwide.
At IIS, we combine industry expertise and award-winning customer service with flexible SAP Business One solutions that deliver long – term value to your business.
In2grate Business Solutions has more than 40 years’ experience of creating ERP solutions for companies in the manufacturing and wholesale distribution sectors.
In2grate is one of the few certified Microsoft Gold Partners for Dynamics NAV in the UK and is also the sole UK affiliate for specialist ERP provider Jobscope
We can provide on-premise solutions, or using our own UK data centre facilities, we can offer the flexiblity of hosted and managed (“”cloud-based””) systems
KCS Datawright have been delivering ERP solutions to companies across all business sectors for over 30 years, implementing more than 800 systems throughout our history. Our perpetual commitment to investing in our people ensures not only cutting edge software, but a customer service level that we believe is second to none.
Kerridge Commercial Systems provides specialist software, IT services, consultancy and support to deliver a fully integrated trading and management solution to the distributive trades.
We have been in this business for over 25 years,delivering software to meet specific requirements. Today, we offer a comprehensive solution based on the K8 business management system, with a range of supporting and managed services. KCS is an Oracle Gold Partner and Microsoft Partner.
m-hance implement, deploy and manage enterprise wide systems for mid-tier organisations that wish to improve operational performance.
We deal with the complexities of delivery and, where appropriate, the management of your business platform.
A Microsoft Gold Partner, m-hance has, over many years, demonstrated a capability to implement solutions effectively
We can deploy on premise, through managed services or via the cloud.
Metaphorix are a leading Microsoft Gold ERP Partner with vertical solutions developed specifically for the construction, manufacturing, distribution and service management industries. Our solutions are based on Microsoft Dynamics NAV, the award-winning ERP solution, whose Microsoft user interface and desktop integration offers easy adoption of the system by new users. We offer fixed price implementations that deliver succesful projects on time and to budget.
Ochiba is an SAP Gold Partner for the implementation and support of SAP Business One, a powerful, affordable, complete business management solution, designed by SAP specifically for small to midsized enterprises (SME’s). We don’t do anything else, which is why our dedicated implementation and support teams are among the most experienced SAP Business One professionals in the UK.
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Omnica provides full end-to-end ERP solutions for ecommerce, multichannel retail, direct marketing and distribution businesses based on Microsoft’s leading business platform, Dynamics AX.
Used in a wide range of companies across the UK and globally, Omnica brings together online, catalogue, wholesale, distribution and retail operations within a single business system which controls multichannel sales, CRM, order management, promotions, procurement, fulfilment, warehousing and financials.
Pegasus has been one of the UK’s leading suppliers of financial, payroll and business software solutions for 30 years.
Award-winning Opera 3 is a complete business solution. It can be fully integrated throughout your entire organisation, eliminating the need to run separate finance, payroll, CRM or service systems.
”It’s robust, it’s reliable, it’s flexible, it grows with our business and it aids our productivity”” Guy Atkins, MD at Jo Bird (manufacturer of fire safety equipment)
RedSky IT has over 30 years experience supplying the construction industry supply chain with over 2000 customers throughout the UK. Their industry focused applications include: Financial Control, Estimating, Project Accounting, Small Works/Maintenance, Knowledge/Content/Document Management, Facilities Management, Time & Fee billing and E-Procurement, including a comprehensive range of Managed Services.
Sapphire is the Global Number One Partner for SAP Business One, a leading ERP solution. Headquartered in the City of London, with regional operations around the UK, USA, India and Australia, Sapphire has the ability to implement business systems on an international scale and provide 24 hour support. Our business ethos is simple: customer first.
Vertec Group based in Zurich (CH), Hamburg (GY), Reading (UK), Developer of business software for professional services
Founded 1996, now 600 customers and 14.000 users. Customers are leading companies from consulting, it-services, engineering sectors.
The ERP/CRM modular solutions for CRM, Project Management, Resource Planning & Control, time, materials and costs.
Invoice and Billing Control. Using all of the above with iPhone/iPad technology for instant remote recording and control.
Web Office Systems are the UK based developers of the fully hosted FuseMetrix CRM, Accounting and ERP application suite. Using core components and only modifying those aspects that are are needed to fit your specific business needs we are able to rapidly implement a solution and maintain a low development cost.