NetDespatch has supplied an advanced web-based shipping system to leading express parcel company Amtrak.  The online despatch service gives Amtrak's customers an easy way to book, label and track their shipments by simply connecting to the web.  The facility allows convenient online booking for any Amtrak customer, irrespective of volumes.

The new service will eventually replace Amtrak's own PC based InTouch system.  This is presently used by over a thousand customers who ship high volumes and handles 30% of the current Amtrak volume. Since the new service offers such a simple way of booking and is so easily accessible, Amtrak anticipate that it will quickly become the norm.

Bookings made by Amtrak's customers using NetDespatch are immediately available to Amtrak's depot network so collections and deliveries can be planned in 'real time'. It will help to eliminate hand written consignment notes, manifests and labels - which are time consuming and prone to errors.  New automated processing will address-check, generate bar coded labels on the spot, and synchronise immediately with Amtrak's central systems.

The Amtrak contract coincides with the opening of NetDespatch's new corporate headquarters in Marlow. The company is expanding its operations to meet growing demand, which is being driven in part by the growth in home deliveries.  Established in Marlow in 1999 by Becky Clark and Matthew Clark, the company has gone from strength to strength with clients as far a field as Australia and the USA. The specially designed offices are located on Marlow High Street and adjoin the offices of the company's Accountants, Brewer Higgins. 

www.netdespatch.com