Companies considering an investment in information and document management systems as a protection against compliance failures should include staff efficiency gains and improved customer service as potential benefits, according to industry association AIIM Europe, the international association for Enterprise Content Management.

In a survey taken in advance of their  October Conference and Expo, AIIM found that whilst 23% of companies consider risk-avoidance to be the main driver, 27% are investing to improve customer service and 47% consider that improved efficiency will provide a positive return on investment.
 
AIIM managing director Atle Skjekkeland says: "I am pleased that despite the increased pressure of compliance requirements, most UK organisations investing in information management are taking the opportunity to analyse business processes and see where positive returns can be achieved. Integrated enterprise-wide content management systems provide an information infrastructure that can secure the organisation for compliance as well as optimising information processing tasks.