What do you do when your support is withdrawn?

Bob Adams of Strongbond Construction Ltd., who specialise in the very competitive market of Building, Painting & Decorating had to face this problem with his existing accountancy software supplier. Bob, who has worked in the construction industry since qualifying as an accountant a number of years ago, had experience of various industry specific packages, said: "Our requirements were simply for a reliable cost-effective system backup by prompt support and service. Mardak Construction Accounts, seemed to fit all our requirements."
 
Bob knew that the software had been designed just for the UK construction industry, and covered all areas of accounting and payroll including detailed contract analysis, sub-contractors, reporting, data export to MS Excel and document management. It also gave him a complete global view of their business and its finances, using the latest technology software, at a click of a mouse.

Bob went on to say: "Implementing a new computer system is never easy but the set up and training with Mardak went very well and we were soon up and running with the new system. The Mardak system has integrated seamlessly into our business making light work of our day to day accounting activities. As we have a very small number of office staff this is very important to us.

"Our Contract Managers and Surveyors find it very easy to interrogate the system to access financial information on their contracts. We have needed very little support since we have been using the system but when we have it has been very prompt and effective.
The Mardak director's and key personnel seem genuinely interested in our needs, and the experience has been very good."