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Mohawk Fine Papers enhances customer service with Infor supply chain solution

Infor SCM transportation management provides real-time, single view into customer, transportation and supplier relationships

Infor announced Mohawk Fine Papers, the provider of premium paper products in North America, has selected Infor SCM Transportation Management to reduce operational costs and provide real-time visibility into its supply chain. SCM Transportation Management will be interoperable with Mohawk's current deployment of Infor ERP LX, which will enable Mohawk to provide unparalleled customer service across its distribution channel, from order entry to delivery.

Mohawk's dynamic environment required a transportation management solution that would facilitate automated, same-day shipping of orders and integrate with the company's current ERP system. SCM Transportation Management will enable Mohawk, its transport partners, brokers and customers to have an unprecedented view of transportation information, which will be used to monitor and track order progress, and provide accurate, up-to-the minute status of customer shipments.

"Our objective is to provide the highest levels of customer service by delivering products to our customers without issues or delays while running our transportation network as efficiently as possible," said Paul Stamas, vice president of IT for Mohawk Fine Papers. "Infor has provided Mohawk with a single platform to procure, execute, monitor, and reconcile freight services thereby increasing the velocity and performance of our Supply Chain."

Mohawk is deploying SCM Transportation Management as a hosted solution and expects to be live in just two months. The web-based solution reduces implementation time and costs, and provides Mohawk and its partners instant access from any location to system-wide information.

"With deep domain expertise in both manufacturing and distribution, Infor offers what others cannot - business-specific solutions that drive efficiencies throughout an enterprise and provide a lower total cost of ownership," said Andrew Kinder, director, product marketing Supply Chain Management, Infor. "Infor SCM Transportation Management provides industry-leading functionality and access to information in the supply chain that will enable Mohawk to be more responsive to its customer needs and meet the growing demand for its premier paper products."

Infor's Supply Chain Management solutions enable the world's leading companies to improve their profitability, competitiveness and growth through network design, demand and supply chain planning, manufacturing optimisation, warehousing, transportation management and supply chain performance management.   By synchronising cycles of demand, supply and replenishment, Infor's solutions allow our customers to get their product to their customers quickly and cost-effectively.

Learn more about Infor at their Website

www.infor.com

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