Bedroom furniture specialist Stuart Jones has selected SYSPRO ERP from enterprise software company K3 Business Technology Group (K3). The supplier of finely crafted furnishings to the trade is implementing Sales Order Processing and Product Configurator to boost customer service levels and perfectly match customer requirements.

Moreover SYSPRO will deliver accurate inventory information that will help Stuart Jones' sales department maximise sales opportunities when the system goes fully live in December.

By implementing SYSPRO Sales Order Processing Stuart Jones will gain speed and efficiency in handling customer orders and accurate fast order fulfilment. Not only will SYSPRO enable Stuart Jones to turn around orders more quickly and accurately, the system will also provide inventory transparency. This allows sales staff to give customers up to the minute information about stock levels, prices and alternative products and provides a superior level of customer service.

“We supply stockists all over the UK. The range they carry varies from one to the next but if a particular item is not stocked it can usually be ordered as a special. With SYSPRO we will be able to optimise our sales order processing that will enable us to be much more responsive to customers needs,” says Stuart Jones, the company's MD.

A key requirement for the West Sussex manufacturer was to replace its DOS based software with a modern, fully integrated ERP system that would give them maximum flexibility in handling sales orders.

Stuart Jones will improve the management and fulfilment of bespoke orders through the use of SYSPRO Product Configurator. This tool provides the company with the ideal solution for responding to specific product make up. For example a customer may want to order furniture with a particular finish and upholstery colour. 

Using Product Configurator Stuart Jones' sales staff can easily find out if a product matching the customer's requirement is in stock and if not the order can be sent through to manufacturing. This again speeds up responsiveness to customers requirements and further boosts their satisfaction levels by providing prompt service.

Furiniture is available in a range of wood finishes and designs.  They offer customers a number of fabrics with different sizes and colours for upholstering and can manufacture using the customers’ own supplied material if required.

“SYSPRO will allow us to easily manage such bespoke orders and provide our sales force with the maximum and up-to-the-minute information on top sellers at each outlet/store. The Product Configurator module will help us to meet customer requests for specific items as well as improve our overall service to customers,” concludes Stuart Jones.