|  | NetDespatch gives Sagetech the cutting edge
Real improvements in reliability and customer service from online services
Sagetech Industries Ltd has seen real improvements in reliability and customer service after implementing online services from NetDespatch. The British vertical panel saw manufacturer immediately gained the benefit of the leading web-based shipping and tracking solution after it switched from its previous logistics supplier to national carrier APC Overnight.
“I like the quick, simple online booking and traceability that the web-based system gives us. Once logged in, all we need to do is to enter a couple of additional details on our dedicated on-line booking form and check that the postcodes are correct, making sure we give the correct delivery information. On submitting the form, the system immediately confirms receipt and enables us to automatically print the Consignment Note and Daily Manifest," says Nicky Bunker, Sagetech’s administrator.
"This, combined with the friendly and efficient service we get from APC Overnight, allows us to focus on our core business and not worry about whether or not our parcels are being delivered on time and arrive intact. The system is helping our customer relationships and this has led to many of them recommending us to other companies.
“NetDespatch’s online booking and tracking system helps to give our customers confidence in us and saves us time and money in not having to chase up any delivery queries by having to make numerous phone calls; now we can simply look online for the answer,” she concludes. |
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