Telepartner, an independent provider of Mobile Business Systems, has launched ServiceNet, an affordable web-based field service system that links to smartphones and PDAs.  ServiceNet will enable any company to better manage its mobile workers through advanced electronic communication and automated work management. Aimed at small and medium-sized companies, ServiceNet will appeal to a wide number of business types offering field based services. 

Providing a very easy to use system for sending messages and job details to personnel working out and about, it works on a variety of different Pocket PC smartphones such as the Xda or the iPaq or as a Java application on a growing range of mobiles.  ServiceNet requires no special host software as it is simply accessed from any PC with an Internet connection and also has no upfront cost as it is offered as part of a small monthly subscription charge that includes real time wireless communications.

ServiceNet enables businesses to self configure their own mobile applications to suit specific business requirements and routines. This unique feature of ServiceNet employs easy-to-use on-screen forms that can be configured with complete flexibility. Once complete, the application is then downloaded over the air to the field device simply by clicking on the deploy button on the configuration screen.

The web interface is very flexible allowing users to define what on-line reporting is required, including views of field activity such as message delivery confirmation, job acceptance, ETA on site, arrival, parts used and job completion. This information can be further broken down by engineer, region or by job. Real time staff location to within a few hundred metres using on screen mapping will also be available as an option.

www.telepartner.co.uk