CRM and Service Management
Customer Relationship Management is the generic term for software that helps companies to maintain and improve the quality of their relationships with customers. By storing information about customers and prospective customers centrally, and distributing that information to all departments, all company representatives are able to see a complete view of the customer, irrespective of their particular role. CRM software remains a challenging application to implement.
CRM requires top level management commitment, the involvement of personnel from all functional areas in the implementation team, step-by-step rather than “Big Bang” implementation and plenty of patience all round – successful CRM software implementation takes time and supplier selection is crucial.
CRM systems can be used to create, assign and manage requests made by customers, such as call center software which helps direct customers to agents.[2] CRM software can also be used to identify and reward loyal customers over a period of time.
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CRM Software Blog
InfinityQS signs partnership with advanced process automation specialists, InControl Systems Limited
"Across the manufacturing and process industries we have seen a growing need from customers requesting digital data-driven solutions that can increase productivity and provide a healthy return on investment..." Says Jan Hemper, Technical Director, InControl Systems. ...
Zing creates ‘Safe 2 Serve’ pub and restaurant app in just 24 hours
Twilio partner Zing is offering a free app to enable pubs and restaurants to capture customer information securely and hygienically Using a rapid development methodology, it was built and implemented using the Twilio platform in just 24 hours. Pubs and restaurants,...
Europe’s largest retail floral supplier modernises ERP environment to stay ahead of competition
Infor CloudSuite M3 helps Dutch Flower Group automate processes, improve use of resources and promote greater efficiency Infor, a global leader in business cloud software specialised by industry, has announced that Dutch Flower Group (DFG), the world's largest flower...
Finding our way out of lockdown and getting the country back to work
Eddie Black, managing director of solutions business ECO, believes technology-driven prevention at the factory gate and office door is the best cure to keeping Covid-19 at bay and kick-starting the economy... TODAY’s problem? How do we get the country back to work,...
Open for business? Manufacturing, ERP, and digital transformation projects in a post-COVID world
Phil Lewis, vice president, solution consulting, EMEA, Infor says manufacturing industries have become critical indicators of how businesses will adapt to a post-COVID global economy The Coronavirus pandemic of 2020 has arguably, had more impact on society and...
Critical challenges remain as UK SMBs return to work
Sage has published its SMB Tracker highlighting sentiments from the UK’s small and medium sized businesses in the wake of the COVID-19 outbreak... As the UK enters Phase 2 of its lockdown, the SMB Tracker confirms there is a growing sectoral divide in the impact of...