CRM and Service Management
Customer Relationship Management is the generic term for software that helps companies to maintain and improve the quality of their relationships with customers. By storing information about customers and prospective customers centrally, and distributing that information to all departments, all company representatives are able to see a complete view of the customer, irrespective of their particular role. CRM software remains a challenging application to implement.
CRM requires top level management commitment, the involvement of personnel from all functional areas in the implementation team, step-by-step rather than “Big Bang” implementation and plenty of patience all round – successful CRM software implementation takes time and supplier selection is crucial.
CRM systems can be used to create, assign and manage requests made by customers, such as call center software which helps direct customers to agents.[2] CRM software can also be used to identify and reward loyal customers over a period of time.
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CRM Software Blog
What are the benefits of using a Managed Service Provider to outsource your IT department?
Syscom look at 4 of the main benefits of using an external organisation to manage your IT, which leaves you more time to focus on the important things... 1. Reduce IT Costs IT costs can be significantly reduced when choosing to outsource your IT department with a...
InfinityQS advises food and beverage manufacturers to elevate quality control through Statistical Process Control (SPC)
Empowered by SPC, manufacturers can abandon risky paper-based data collection, lower operating costs, and ensure consistent adherence to safety and quality standards InfinityQS, a global authority on data-driven enterprise quality solutions, recommends that today’s...
Historic whisky business looks to the future with Cooper Software and IFS Applications 10
Single malt whisky specialist implements new business systems as part of a significant investment in its future growth Starting in early 2020, Cooper Software, the Fife-based enterprise software specialists will work to replace an array of legacy systems with one...
How to choose the right software partner
Choosing the right software partner is the foundation of successfully implementing a new ERP system... ...This advice from OGL. The supplier you choose is key to ensuring ROI on your investment because it’ll determine how smooth the migration process is, how well your...
It’s time to harness the power of digital
Many UK construction companies are overwhelmed by a sea of data that’s blocking decision-making... That’s the view of Phil Kent, Managing Director of construction-software specialist RedSky, who believes that the answer lies in harnessing the power of digital....
Technology trends at UK SMEs in 2020
A new research report reveals how technology decision makers at UK SMEs are prioritising cyber security to ensure business continuity and growth IT services provider OGL Computer has revealed the top technology concerns and priorities for UK SMEs in its new report:...