CRM and Service Management
Customer Relationship Management is the generic term for software that helps companies to maintain and improve the quality of their relationships with customers. By storing information about customers and prospective customers centrally, and distributing that information to all departments, all company representatives are able to see a complete view of the customer, irrespective of their particular role. CRM software remains a challenging application to implement.
CRM requires top level management commitment, the involvement of personnel from all functional areas in the implementation team, step-by-step rather than “Big Bang” implementation and plenty of patience all round – successful CRM software implementation takes time and supplier selection is crucial.
CRM systems can be used to create, assign and manage requests made by customers, such as call center software which helps direct customers to agents.[2] CRM software can also be used to identify and reward loyal customers over a period of time.
Visit a software event
CRM Software Blog
Coronavirus updates from IT SHOWCASE
Updated: 25th March 2020 Manchester, Old Trafford Stadium, 12th May is postponed. Working with advice from the venue and the government the decision has been made to postpone the Manchester show. The new date for the physical event will be announced asap. However, as...
Cloud tech trends for UK SMEs in 2020 and remote working
IT services provider OGL Computer has revealed the top technology concerns and priorities for UK SMEs in its report: The State of Technology at UK SMEs Paul Colwell, Technical Director, OGL Computer and its cyber division CyberGuard Technologies, explained that “The...
Move into the World of Integrated ERP
Integrated ERP software was created to put an end to data existing in multiple, disconnected systems... When this is the case, efficiency is at an all-time low because none of the data is linked together, leading to unnecessary stress dealing with multiple systems...
Top 5 tips for a smooth ERP implementation
34% of businesses say managing the business disruption is a barrier to switching systems This advice from OGL... We understand the move from one business software to another can be daunting, the combination of business disruption, time to move and the fear of change...
Covid-19: Ten steps retailers, importers and delivery companies should take to reduce its impact
International courier expert ParcelHero has studied the impact of the new coronavirus on retail supply chains worldwide... The sudden spread of Covid-19, the new coronavirus, has created a significant potential threat to global logistics giants and small freight...
NVC Lighting celebrates bottom line boost with new ERP software implementation
OGL Computer’s prof.ITplus software has transformed their warehouse management... NVC Lighting UK provides commercial, industrial, amenity, and exterior lighting products to wholesalers in the UK and Ireland. It has recently implemented new technologies to take...