Web Connect interface reduces order processing costs

Innovative business software developer m-hance announces the launch of Web Connect, a mobile eCommerce solution which can be implemented on-premises or as a hosted cloud application.

Seamlessly integrating with m-hance’s core accounting, inventory and sales management solutions, Web Connect enables manufacturers and distributors to attract new customers and retain existing ones by easily selling their products online in a tailored catalogue optimised for desktop, mobile and tablet devices. The solution accommodates payments via PayPal and credit cards, from multiple currencies and languages, and automatically transfers this information into m-hance’s finance system to reduce inefficient manual processes and the cost of handling complaints through improved order accuracy.

Mark Thompson, CEO of m-hance, says: “The benefits of manufacturers and distributors selling products online are eroded if their stock system is not connected to their website and they are manually processing orders, which is frustrating for them and their customers. Web Connect solves these issues by providing a fully-integrated, mobile eCommerce solution that reduces inefficient administration processes, maximises sales revenues and increases customer acquisition and satisfaction levels.”

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Web Connect is a scalable, out-of-the-box solution which enables businesses to manage a detailed product catalogue with support for product variants and differential customer pricing. Manufacturers and distributors can sell by quantity, weights and measures, and provide promotion-based and discounted offers with cross-selling incentives to significantly increase conversation rates and the speed of order fulfilment. Web Connect also features a “my account” area where customers can access and edit their information, in addition to viewing their purchase history to enhance the customer experience.

As well as boosting online efficiency, Web Connect is a powerful marketing and selling platform which assists businesses to attract new customers. The solution’s search engine functionality automatically feeds product pricing, ratings and reviews directly to Google, allowing businesses to drive traffic towards their mobile-ready site.

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Thompson comments: “Web Connect saves significant time and costs by automating manual sales order and payment processes in a single, integrated system providing a tangible return on investment. By utilising the latest mobile technology which has been specifically designed to work on all platforms including tablets and smartphones, Web Connect offers the flexibility to enable businesses to improve their service offering and maximise their sales revenue by allowing customers to place orders wherever they are, 24 hours a day.”

Web Connect is the latest addition to m-hance’s expanding mobile solutions range which include integrated eProcurement, expenses, document management, sales management and enterprise collaboration applications.